Social Security Administration
Save a trip! Visit the Social Security Administration (SSA) website at https://www.ssa.gov/ to update your personal information, apply for benefits, and access other services. If you need in-person help, you must call to make an appointment before you visit. To find an office near you go to https://www.ssa.gov/locator
You can also call SSA General Office at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m. local time, Monday through Friday. Wait times to speak to a representative are typically shorter in the morning, later in the week, and later in the month. Automated telephone services are available 24 hours a day and do not require you to wait to speak with a representative.
Maine SSA Offices
AUBURN - 600 Turner St., STE 5, Auburn, ME 04210 (1-833-388-6432)
AUGUSTA - 68 Sewall St., STE 209, Augusta, ME 04330 (1-866-882-5422)
BANGOR - 202 Harlow St., Room 10307, Bangor, ME 04401 (1-877-405-1448)
PORTLAND - 400 Congress St., STE 250, Portland, ME 04101(1-877-319-3076)
PRESQUE ISLE - 365 Main St., Presque Isle, ME 04769 (1-866-837-2719)
ROCKLAND - 169 Camden St., Rockland, ME 04841 (1-855-269-9179)
SACO - 110 Main St., STE 1450, Saco, ME 04072 (1-877-253-4715)
WATERVILLE - 14 Colby St., Waterville, ME 04901 (1-866-931-9169)
Social Security General Office Information
1-800-772-1213
Direct Express Program Transitions to a New Financial Agent
The U.S. Department of the Treasury’s Bureau of the Fiscal Service has selected Fifth Third Bank as the new financial agent for the Direct Express® program.
With this change, Fifth Third Bank will take over program operations from Comerica Bank. New enrollments with Fifth Third Bank will begin in May 2026, and the transition for existing customers will start in Summer 2026. Beneficiaries will receive advance notice and new debit cards from Fifth Third Bank. It is important for beneficiaries to keep their contact information up to date to ensure they receive all communications.
For any questions about the Direct Express® program or the transition, please visit the Direct Express® contact us page. Social Security Administration will continue to assist with benefit payment inquiries.
